Privacy Policy
Last updated: March 2026
1. Overview
Reformia ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our platform, website, and mobile applications. By using Reformia, you consent to the practices described in this policy.
2. Data We Collect
We collect information you provide directly, including: name, email address, phone number, and postal address during registration; project details, photos, and budget preferences when posting projects; payment information processed through our secure escrow system; messages exchanged with professionals through our platform; and reviews and ratings you submit. We also automatically collect device information, IP addresses, browser type, pages visited, and usage patterns through cookies and similar technologies.
3. How We Use Your Data
We use your personal data to: operate and maintain the Platform; match you with relevant professionals or projects; process escrow payments and transactions; send service-related communications (project updates, bid notifications, payment confirmations); improve our services, price guides, and user experience; detect and prevent fraud, abuse, and security incidents; comply with legal obligations; and send marketing communications (with your consent, which you can withdraw at any time).
4. Data Sharing
We share your data with: professionals or homeowners as necessary to facilitate projects (e.g., project details shared with bidding professionals); payment processors to handle escrow transactions; service providers who help us operate the Platform (hosting, analytics, customer support); law enforcement or regulatory authorities when required by law. We do not sell your personal data to third parties for marketing purposes.
5. Cookies and Tracking
We use cookies and similar technologies to remember your preferences, analyze Platform usage, and improve performance. Essential cookies are required for the Platform to function. Analytics cookies help us understand how users interact with our services. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect Platform functionality.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for up to 5 years to comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained as required by financial regulations. Anonymized and aggregated data (used for price guides and analytics) may be retained indefinitely.
7. Your Rights
Under the GDPR and applicable data protection laws, you have the right to: access the personal data we hold about you; rectify inaccurate or incomplete data; request erasure of your data ("right to be forgotten"); restrict or object to certain processing of your data; request data portability in a machine-readable format; withdraw consent at any time for consent-based processing; and lodge a complaint with a supervisory authority. To exercise these rights, contact us at ceo@rhozeta.ai or +34614414692.
8. Data Security
We implement industry-standard security measures to protect your personal data, including encryption in transit and at rest, secure escrow payment processing, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Reformia is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and, where appropriate, by email. The "Last updated" date at the top indicates the most recent revision.
11. Contact Us
For privacy-related inquiries, contact us at ceo@rhozeta.ai or +34614414692, or write to Reformia, Madrid, Spain.